Call Centres - legal standards

There is no specific legislation on call centres in Victoria. However, the employer has a 'general duty of care' under the Victorian Occupational Health and Safety Act (2004) to provide and maintain for employees, as far as practicable, a working environment that is safe and without risks to health. The employer must provide safe plant, a safe system of work, information, training, supervision, and where appropriate, personal protective equipment. The employer also has the duty to monitor conditions at the workplace and to monitor the health and safety of employees.

There is also a requirement for employers to consult and cooperate with safety and health representatives and other employees.

(see More information on Call Centres)

Last amended February 2015

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